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Click on the date to view the documents
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11-6-03
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Letter
from the City of Santa Clarita to
Time Warner Cable stating that the City is providing 90 day's
written notice of its intent to enforce the FCCs Customer Service Standards. |
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11-15-04 |
Letter
from the City of Santa
Clarita
to Time Warner asking for their customer service statistics for the
first three quarters of 2004. |
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11-19-04 |
E-Mail
from Time Warner Cable (Kristy Hennessey) to Kevin Tonoian (City of
Santa Clarita) with the results of the customer service data. |
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11-29-04 |
The
City of Santa Clarita places Time Warner on notice of non-compliance
with FCC Customer Service Standards, gives Time Warner 30 days to
meet FCC standards.
(Time
Warner ignores this request.) |
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4-12-05 |
The
City asks Time Warner for copies of their customer service statistics
for the first quarter of 2005.
(Time
Warner ignores this request.) |
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4-26-05 |
The
City of Santa
Clarita
asks Time Warner again
for copies of their customer service statistics for the first quarter
of 2005. |
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4-29-05 |
Time
Warner finally gives the City the customer service statistics for the
first quarter of 2005.
(Time
Warner is still in non-compliance.) |
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5-27-05 |
The City
of
Santa
Clarita advises
Time Warner that they are still in non-compliance with FCC
regulations. The City requests that Time Warner provide an
outline of an intended plan to cure non-compliance on or before 6-30-05.
(Time
Warner ignores this request.) |
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7-27-05 |
Time Warner
sends the customer service statistics for the second quarter of 2005.
(Time
Warner is still in non-compliance.) |
